Job Title: Customer Service Representative - Call Center
Location: Newbury Park, CA
Hiring Pay: $20 per hour
Overview:
Are you passionate about providing exceptional customer service and resolving inquiries with efficiency and professionalism? We are seeking motivated individuals to join our team as Customer Service Representatives in our dynamic call center environment. As a Customer Service Representative, you will play a pivotal role in ensuring positive customer experiences by addressing inquiries, resolving issues, and delivering outstanding service.
Responsibilities:
Answer incoming calls promptly and courteously, addressing customer inquiries and concerns.
Effectively troubleshoot and resolve customer issues and complaints with empathy and patience.
Process orders, returns, and exchanges accurately and efficiently.
Document all customer interactions and transactions in the designated system.
Escalate complex issues to appropriate departments or supervisors for resolution.
Meet or exceed performance goals for call handling, quality, and customer satisfaction.
Collaborate with team members and support colleagues to ensure a positive work environment and seamless customer service delivery.
Adhere to company policies, procedures, and compliance standards at all times.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf